Some books and articles that he mentioned that I haven’t yet read (or need to read again): * Bryan Lawson, How Designers Think * Tog, First Principles of Interaction Design
He had a nice microwave analogy where we should encourage customers to heat water in the microwave for 1 minute 11 seconds rather than 1 minute 10 seconds (3 button presses rather than 4, so overall it’s quicker). Care about edge cases and details.
Types of disability: * Visual * Hearing * Cognative * Physical
Suggested getting disabled people on your team as interns or colleagues. A really good way to open your eyes about these sort of problems as well as being just useful.
Reminded me that I’m not using size enough as a differentiator in my work.